Refund policy

EVAULTHUB

evaulthub.com

Refund Policy

Effective Date: March 4, 2026

1. Overview

At Evaulthub, we are committed to delivering high-quality digital products and a satisfying customer experience. Because our marketplace sells digital goods that can be downloaded immediately, our refund policy is carefully designed to balance buyer protection with Author rights. Please read this policy carefully before making a purchase on evaulthub.com.

2. General Refund Eligibility

We offer refunds under the following circumstances:

• The product is significantly different from its description, preview, or stated specifications.
• The product contains technical errors or defects that prevent it from functioning as described and the Author fails to provide a fix within a reasonable timeframe.
• Duplicate purchase: you were accidentally charged twice for the same product.
• You did not receive the product due to a platform error.

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• You have already downloaded or accessed the digital product and it matches its description.
• You changed your mind after purchase.
• You purchased the wrong product by mistake (except in cases of platform error).
• The product does not meet expectations that were not explicitly stated in the product description.
• More than 14 days have passed since the purchase date.
• Your request is based on compatibility issues that were clearly stated in the product requirements.

4. Refund Request Process

To submit a refund request, please follow these steps:

1. Contact our support team at legal@evaulthub.com within 14 days of purchase.
2. Include your order number, the product name, and a clear description of the issue.
3. Attach any supporting evidence such as screenshots or error messages.
4. Our team will review your request and respond within 3–5 business days.
5. Approved refunds will be processed to your original payment method within 7–10 business days.

5. Partial Refunds

In some cases, where a product partially meets its described specifications, Evaulthub may issue a partial refund at our discretion. The amount will be determined based on the nature of the discrepancy.

6. Chargebacks

We encourage customers to contact us before initiating a chargeback with their payment provider. Fraudulent chargebacks may result in permanent account suspension and being reported to payment processors. If a chargeback is found to be unwarranted, we reserve the right to recover funds through available legal channels.

7. Subscription & Bundle Purchases

Refunds for subscription plans are handled on a case-by-case basis. Subscriptions cancelled mid-cycle are not eligible for pro-rated refunds unless required by applicable law. Bundle purchases are treated as a single transaction; individual items within a bundle cannot be refunded separately.

8. Changes to This Policy

Evaulthub reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Purchases made prior to a policy change remain subject to the policy in effect at the time of purchase.

9. Contact Us

To request a refund or ask questions about this policy:

Email: legal@evaulthub.com

Website: https://evaulthub.com